Managed IT Support

IT over the past 10 years in all industries and sectors has transitioned from a secondary business function to a necessity where there isn’t much an employee can do without their computer anymore and required access to IT support is inevitable. Problems will inevitably occur from time to time and Vinters understand the importance not only of fixing the problem but the impact that has to productivity and thus the business reaching it’s potential.

Vinters provide clear fixed price agreements on a per user basis covering unlimited break/fix support with 24x7x365 cover as standard from as little as £21/month per user. In addition to break/fix support Vinters also have a variety of preventative maintenance agreements ensuring your systems are secure and reliable. Our preventative maintenance agreements also include monitoring of your core infrastructure 24x7x365 to ensure your business can function any time of the day or week as we understand businesses are rarely 9-5 anymore.

IT Support Models

Here at Vinters we work with a wide variety of companies in different sectors and companies of different sizes and we understand there are different needs for all. Whether you have an internal IT team or not we have offerings to suit, either by being your IT team or extending your IT team.

It’s often that we come across IT managers who have a high workload in rapidly growing companies but don’t yet have the budget for more IT staff and that’s where we can help by taking some of that workload away. We also work with companies who require an engineer in the field such as remote locations in the shipping industry but require an escalation path or infrastructure management to support them.

On the other hand we also understand that some companies don’t have sufficient demand to justify an internal IT team or perhaps it doesn’t suit their business model. For example a company with many remote workers or a number of small branches which are geographically diverse would most likely reap little benefit from an internal support team and could direct their resources towards more other areas of the business instead.

Wherever your business fits, you can be sure that we’re able to help you and your staff achieve your goals with our Managed IT Support.

Be Your IT Team

  • Support provided directly by our service desk
  • IT Purchasing & Asset Management
  • IT Licence Management
  • IT Strategy Planning
  • IT Compliance Management
  • 24 x 7 x 365 Infrastructure Monitoring
  • Infrastructure Design & Deployment

Extend Your IT Team

  • Escalation of internally unsolved issues to our service desk
  • Additional temporary engineers for busy periods
  • Holiday & sickness Cover
  • Out of office hours cover
  • IT Strategy and Compiacnce Advice
  • 24 x 7 x 365 Infrastructure Monitoring
  • Infrastructure Design & Deployment

Not happy with your current IT support provider?

If you have an existing contract and you’re not happy with the service you are receiving we can often provide services taking the remainder of your term into account so you’re not left paying twice.

Cost Comparison / Return on Investment

IT Support Price Comparison

Figures quoted for in-house are based on average national salaries and costs provided to Vinters on previous cost comparisons. This is for guideline purposes only and Vinters can provide a precise comparison for your business on request.